Shipping policy

Shipping Policy

Thank you for shopping with us! Please review our shipping policy before placing your order.

Processing Time

  • All orders are processed within 2–5 business days (excluding weekends and holidays).

  • Once your order has been processed, you will receive a confirmation email with tracking information.

  • Please note: Processing time does not include shipping time.

Domestic Shipping

  • We currently ship within the United States only.

  • Delivery times typically range from 3–7 business days after processing, depending on your location.

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • Please allow up to 24 hours for tracking information to update.

Shipping Issues & Delays

  • We are not responsible for delays caused by carriers, weather, or unforeseen circumstances.

  • Please ensure your shipping address is entered correctly at checkout.

  • If a package is returned due to an incorrect or incomplete address, the customer will be responsible for reshipping fees.

Lost or Damaged Packages

  • If your order arrives damaged or is lost in transit, please contact us at contact@vismstudio.com within 48 hours of delivery with your order number and photos (if applicable).

  • We will work with the carrier to resolve the issue as quickly as possible.